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Spotlight on Chase at Stonebriar 

The Chase at Stonebriar is committed to using native and adaptive plants to create a park-like atmosphere throughout their neighborhood to foster a cooperative community environment.

After the loss of landscaping due to the 2014 drought, the community came together to determine what they wanted their neighborhood to look like moving forward. They decided that they wanted to invest in plants that could survive future droughts, were attractive, and could help to create a calming respite from the demands of a hectic work world without breaking the budget.

To learn more about how The Chase at Stonebriar incorporates waterwise ideas into their landscaping, click here. 

 

Why Survey Our Customers?

CMA is a small business. We are not ranked among Fortune 500 companies such as like Apple, Amazon and Marriott—If we were, our clients’ consistent ratings over the years would place us among the top-ranked icons of customer satisfaction. Here are some of CMA’s business values and choices that drive our commitment to survey customers. 

  • Go “from good to great” in delivering excellent service to community associations
  • Set the bar high and keep measuring how we’re doing. 
  • Listen to customers and ingrain the perspective of “making their day” in our values
  • Achieve a high performance culture by identifying and rewarding consistent high performers
  • Ask for feedback to help us improve our customer experience
  • Identify areas and procedures where we can improve the quality of services performed by our accountants, managers, compliance coordinators and other department staff
  • Emulate the best-in-class, by implementing best practices gleaned from great small businesses as well as Fortune 500 giants
  • Focus on building a great reputation, day by day, customer by customer.

Thanks to our association board members who once again exceeded our expectations with the volume of positive feedback and comments.  We appreciate your insightful responses about areas where we can improve our services and also better educate and support you as leaders.

See the related article, Satisfying Clients, One Customer at a Time, (right column) for results from the annual CMA Customer Satisfaction Survey

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CMA Management News Connection
News and Information Directly To Your Desktop

CMA Donates Food to Mission Central

CMA’s Charity of the Heart Committee recently organized a successful food drive to benefit Mission Central. Volunteers from across the company made the drive an artistic competition as well as a charitable effort by constructing sculptures with canned food.  Seven employee teams displayed their “can do” creations for judging in CMA’s Metroplex offices before boxing up 1453 pounds of canned soup, pasta and other popular items for pick up by the food pantry.

Mission Central serves families and individuals in Hurst, Euless and Bedford, empowering people to improve their quality of life through its various assistance programs.  CMA proactively gives back to communities by supporting non-profits which provide aid to those in need.  

The company encourages a culture of community service and team camaraderie through its “charity of the heart” projects.
 
A group of employees from CMA’s corporate staff shows off their castle of cans, including a bridge, moat, and towers. Other teams constructed a lighthouse, an octopus and other fanciful structures built from cans. 
 

 
CMA Adds Villages of Star Trail 

CMA is delighted to have been selected to provide professional association management services for Villages of Star Trail in Prosper.

Developed by Blue Star Land, Villages of Star Trail is located near Prosper Trail and the Dallas North Tollway and will have more than 1800 homes at completion.

Amenities will include a 5,000 sq. ft. state-of-the-art resident club house, three pools,  playgrounds, tennis courts, hike-and-bike trails and a gorgeous outdoor common area with a fireplace and patio grove.

"Our experience with CMA in the management of our two previous developments, Starwood in Frisco and StarCreek in Allen, was so positive we knew we wanted to bring their extensive experience, superior management systems and technology to our new Prosper development," said Dena Compton Devoto, Blue Star Land Director of Sales and Marketing.  

CMA begins management September 1. "We are thrilled to be working with Blue Star Land on another outstanding project," says Judi Phares, CMA President and CEO.

  

Satisfying Clients, One Customer at a Time

Have any of you watched Halt and Catch Fire—a TV series about the personal computer revolution of the 80’s?  Coincidentally CMA was founded in 1983 and ultimately aided by many of the technologies birthed in that revolution.

If you’ve seen the program or just lived it, you’re aware of how technology and business have been transformed. What has not changed since our founding —our commitment to serve our clients!  We’re proud that we’ve expanded our client base, implemented sophisticated business procedures, streamlined operations, upgraded several generations of technology, and innovated with numerous best practices and firsts in our industry. 

Results of the 2016 Customer Satisfaction Survey

It’s with that perspective that we report the results of our 2016 Client Satisfaction Survey.  Nearly 50% of our client associations gave us feedback. The overall satisfaction rating from respondents was a very positive ninety-two percent (92%) being Satisfied or Very Satisfied!  That’s pretty good.  Still, we continually strive to improve our services.

“We’re so appreciative that nearly a quarter of our board members took the time to respond and make comments,” said Judi Phares, President and CEO. “We appreciate their candid feedback on our performance in the many roles we play in the day-to-day operations and professional oversight of their communities. We rely on board members’ feedback to improve our service and provide a positive customer experience.”

For example, based on the input from community leaders, we will produce education videos and webinars to address topics that most interest them. Segments about how to spend wisely to maintain and manage association assets and another featuring expert advice on how to practice effective architectural control are on the drawing board.

What Board Members Say:   

  • (Our Manager’s) "organizational skills and attention to detail are impeccable! He works hard to find creative solutions to challenges facing our community."
  • “He is responsive and most importantly, proactive, in addressing issues for us …and always follows thru with requests.”
  • “We are extremely pleased with our partnership with CMA. Our on-site manager and admin. assistant are invaluable in all they do on so many levels. They take pride in the success of our HOA.”
  • “…many good recommendations based on her extensive experience.” 
  • “…excellent budgetary information and guidance.”
  • “The entire CMA staff has provided excellent customer service…. incredibly helpful in their support and guidance.”

Why We Survey Our Board Members

An annual formal online survey enables us to analyze and respond to your feedback in a methodical way.  While we talk with board members and owners on a daily basis, we use the survey results to identify trends, compare year-over-year data and zero in on your key concerns. That's why we talk with our clients and listen to their feedback. We want to understand your needs and to serve you better.
 
Simply the Best! More Reasons to Choose CMA.
30 Years of Community. Well Served.
Celebrating 30 years of LEADERSHIP setting benchmarks and professional standards in the community association management industry. Find out more
CMA Service:
EXCELLENT SERVICE and attention to detail in consulting, financial and operations management, education, and customized services. Find out more


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