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Why We Survey Our Board Members



An annual formal online survey enables us to analyze and respond to your feedback in a methodical way.  While we talk with board members and owners on a daily basis, we use the survey results to identify trends, compare year-over-year data and zero in on your key concerns. That's why we talk with our clients and listen to their feedback. We want to understand your needs and to serve you better.


CMA Adds Villages of Star Trail 


CMA is delighted to have been selected to provide professional association management services for Villages of Star Trail in Prosper.

Developed by Blue Star Land, Villages of Star Trail is located near Prosper Trail and the Dallas North Tollway and will have more than 1800 homes at completion.

Amenities will include a 5,000 sq. ft. state-of-the-art resident club house, three pools,  playgrounds, tennis courts, hike-and-bike trails and a gorgeous outdoor common area with a fireplace and patio grove.

"Our experience with CMA in the management of our two previous developments, Starwood in Frisco and StarCreek in Allen, was so positive we knew we wanted to bring their extensive experience, superior management systems and technology to our new Prosper development," said Dena Compton Devoto, Blue Star Land Director of Sales and Marketing.  

CMA begins management September 1. "We are thrilled to be working with Blue Star Land on another outstanding project," says Judi Phares, CMA President and CEO.

  
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CMA Values Feedback from Our Clients

CMA annually surveys clients to solicit feedback about how we’re doing on key metrics and what we can do better!   Nearly 50% of our client associations gave us feedback on our 2017 Client Satisfaction Survey. 
 

“We appreciate that nearly a quarter of our board members took the time to respond and make comments,” said Judi Phares, President and CEO. “We value your candid feedback on our performance in the many roles we play in the day-to-day operations and professional oversight of your community. We rely on your input to improve our service and provide a positive customer experience.”
 

Congratulations to Thad Hutcheson, board member of McKinney Ridgecrest HOA, for responding to the survey.  He’s the winner of our drawing. CMA is donating $100 to Make a Wish Foundation North Texas on behalf of the community.

What Board Members Say: 

  •  “She has provided enormous value to our community and is an outstanding representative for CMA.”
  • “She conducts herself in a very professional manner.  I trust her judgement and counsel”.
  • “I appreciate her proactive nature of resolving issues. …many good recommendations based on her extensive experience.”
  • “…excellent in here delivery and ability to interpret and explain the financial reports.”
  • “…is a joy to work with and exceeds all expectations.  We couldn't be happier with (our manager’s) performance, honesty and integrity”

 

On the Grow!


CMA’s Mid Cities office moved into spacious new quarters last fall.  An expansion of corporate headquarters is planned for 1Q ’18.  A late spring expansion to new space also is in the works for the Allen office. Find our offices in the Metroplex.

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