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Good Times in Great Neighborhoods!  There’s nothing dreary about February when you enjoy socializing with friends in your community. 

Imagination and music will take you back to the 50s or down to N’Awlins.  A DJ will spin your favorite tunes, so take your favorite girl for some old-fashioned fun at a Father/Daughter sock hop!

Hop in the jalopy with pop and learn some dance moves for those rockin’ oldies.

View the Facebook gallery and Instagram post for more photos.

Mardi Gras was the theme of the food and festivities in this Grand Prairie neighborhood!

A resident catered a delicious Cajun menu, while the band played jazz and pop music for guests decked in colorful masks and hats.  View the photo gallery on Facebook and Instagram.

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CMA Names Lead Executive for Portfolio Division

CMA is pleased to announce the recent promotion of Rob Koop to Executive Vice President of Portfolio Operations.

As part of our continuing efforts to assure our quality service to clients, CMA established this new leadership position for the Portfolio Operations Division.

“In our tradition of developing leadership from within, I’m delighted to award a well-earned promotion to Rob in recognition of his exemplary skills and commitment to quality in serving our clients,” said Judi Phares, CEO.  “Rob has consistently demonstrated his commitment to and alignment with the short and long-term goals of CMA as well as our important value system.  He also has great business sense and a firm grasp of the challenges facing our portfolio staff.”

In this new role, Rob will manage our portfolio operations functions strategically, continue the work to standardize our service delivery, problem solve issues, enhance our service model to align with changing client needs, and serve as our lead “client care officer.”

Rob joined CMA in 2004.  During his tenure he has led operations as Vice President in the Mid Cities and Allen regional offices. His 16 years of association management experience in both the Dallas/Fort Worth and Northern California markets allow him to effectively lead and train his management team. He holds the professional certifications of CMCA, AMS, and PCAM, as well as a bachelor’s degree in economics from the University of Texas at Dallas.


CMA Values Feedback from Our Clients

CMA annually surveys clients to solicit feedback about how we’re doing on key metrics and what we can do better!   Nearly 50% of our client associations gave us feedback on our 2017 Client Satisfaction Survey. 

“We appreciate that nearly a quarter of our board members took the time to respond and make comments,” said Judi Phares, President and CEO. “We value your candid feedback on our performance in the many roles we play in the day-to-day operations and professional oversight of your community. We rely on your input to improve our service and provide a positive customer experience.”

Congratulations to Thad Hutcheson, board member of McKinney Ridgecrest HOA, for responding to the survey.  He’s the winner of our drawing. CMA is donating $100 to Make a Wish Foundation North Texas on behalf of the community.

What Board Members Say: 

  •  “She has provided enormous value to our community and is an outstanding representative for CMA.”
  • “She conducts herself in a very professional manner.  I trust her judgement and counsel”.
  • “I appreciate her proactive nature of resolving issues. …many good recommendations based on her extensive experience.”
  • “…excellent in here delivery and ability to interpret and explain the financial reports.”
  • “…is a joy to work with and exceeds all expectations.  We couldn't be happier with (our manager’s) performance, honesty and integrity”

Why We Survey Our Board Members

An annual formal online survey enables us to analyze and respond to your feedback in a methodical way.  While we talk with board members and owners on a daily basis, we use the survey results to identify trends, compare year-over-year data and zero in on your key concerns. That's why we talk with our clients and listen to their feedback. We want to understand your needs and to serve you better.

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