CMA annually surveys clients to solicit feedback about how we’re doing on key metrics and what we can do better! Nearly 50% of our client associations gave us feedback on our 2017 Client Satisfaction Survey.
“We appreciate that nearly a quarter of our board members took the time to respond and make comments,” said Judi Phares, President and CEO. “We value your candid feedback on our performance in the many roles we play in the day-to-day operations and professional oversight of your community. We rely on your input to improve our service and provide a positive customer experience.”
- “She has provided enormous value to our community and is an outstanding representative for CMA.”
- “She conducts herself in a very professional manner. I trust her judgement and counsel”.
- “I appreciate her proactive nature of resolving issues. …many good recommendations based on her extensive experience.”
- “…excellent in here delivery and ability to interpret and explain the financial reports.”
- “…is a joy to work with and exceeds all expectations. We couldn't be happier with (our manager’s) performance, honesty and integrity”
An annual formal online survey enables us to analyze and respond to your feedback in a methodical way. While we talk with board members and owners on a daily basis, we use the survey results to identify trends, compare year-over-year data and zero in on your key concerns. That's why we talk with our clients and listen to their feedback. We want to understand your needs and to serve you better.
|
|
|
|
|
|
|
 |
Knowledge, Expertise, Value
| |
|
|
|
|
|
Since 1983, CMA has made our community partners' lives a little easier and their neighborhoods a lot stronger. Our company provides the knowledge, expertise and value to meet your specialized needs. Protecting cherished lifestyles, enhancing long-term property values, and preserving community investments are core tenets of our company philosophy. Request a proposal, It only takes a minute.
As an important element of its mission, CMA is dedicated to providing outstanding service, lifestyle enhancement, value and excellence in community association management.
View a video featuring CMA clients
 At CMA we care about the heart of a community, and we inspire our partners to build better communities through professionalism, effective leadership and responsible citizenship – ideals reflected in neighborhoods that are preferred places to call home.
View a video about our distinctive approach to community management.
|
|
|
|
|
|
|
Community. Well-served.
"To serve our communities with an outstanding team of professionals who provide quality service and are dedicated to excellence in community association management."
- establish a long-term partnership with a firm that can provide consistency and vision.
- 'do the right thing' to serve clients and earn their trust. CMA has been recognized nationally as a role model for its commitment to ethical business conduct.
- enhance and protect the quality and value of your community and your lifestyle investment.
|
|
|
|
|
|
|
 |
| 36 Years of Community. Well Served. |
| Celebrating 36 years of LEADERSHIP setting benchmarks and professional standards in the community association management industry. Find out more | |
| CMA Service: |
| EXCELLENT SERVICE and attention to detail in consulting, financial and operations management, education, and customized services. Find out more | |
|
What Clients Are 