Dear Willow Crest Residents,
It has been brought to the attention of the Board of Directors that several residents have been unknowingly causing a safety concern at our community pool. Anyone accessing the pool area should have an access card to do so. Not only is it required to fill out a liability waiver to get these cards (which protects your HOA financially), but it also assures that anyone enjoying the pool are residents of Willow Crest. No one should ever allow someone to “tailgate” into the pool area, or open the gates for someone that does not have a card.
What if I see someone hop the fence or tailgate in?
Just as you would in your own backyard, do not allow strangers into the community pool. It can be extremely dangerous as the intent of someone outside the community is unknown. This is private property that is paid for by all the owners and not open to the public. While you may be hesitant to approach someone, especially if they have children with them, you can always gently remind them that the City of Plano provides several excellent pool facilities including water slides at the Tom Muehlenbeck or Jack Carter pools for nominal fees. We encourage you to not make a big show if you see someone come into the pool area in this manner, as drawing attention to the situation may make them defensive. Simply ask them to speak to you for a moment quietly off to one side. If they do not leave when asked to kindly, the police may be called.
What if someone lives there but doesn’t have a card?
Each property is required to turn in a liability waiver before they get their access card. This liability waiver protects the Association and all the owners in it from a financial point of view. All owners should have a vested in interest in making sure each person at the pool area is covered by one of these waivers. Tenants must get their access cards from their property owners, who are required to take responsibility for all the actions of their tenants. Additionally, when the access card is scanned at the gate, the HOA has a record of who entered and at what time. This is important information should any sort of incident occur.
Please log in and be sure to visit the Pool Information page to review the rules and regulations. If you have any questions or concerns, please do not hesitate to contact Customer Care at 972-943-2828. Please program that number in your phone as that will also reach the after-hours emergency number for CMA.