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Quick FAQ'sphoto
When are the assessment fees due?
The assessment fees are due annually on January 1.
Where do I call after hours for an emergency?
CMA has an emergency on-call association manager to handle emergency Common Area Maintenance Issues(i.e. gates, pools, irrigation) requiring immediate response after normal hours, including weekends and holidays. Calls regarding payments, violations and other matters should be deferred until the next business day. The Emergency on-call number is 972-824-5159.
What are the CC&R'S?
The Covenants, Conditions and Restrictions (CC&R's) are the governing legal documents that set up the guidelines for the operation of the planned community as a non-profit corporation.
How do I make my assessment payment online?
To make your payments online, please login to your homeowner account. (if you have not logged on before, please click on the "Register" button and follow the instructions to obtain a username and password). Once you have registered online, please select the Pay Assessmentsbutton.
How do I contact you if I have questions?
If you have questions or comments about this website or to one of the committees, please click on the Contact CMA link and fill out the form. Be sure to be specific in your inquiry so that we may better assist you.
CMA Management Welcome!
Your Community Website

Our website has been designed to help keep you informed about our neighborhood so that you can feel at home and in touch with your neighbors. Our website has a range of features which will help you communicate, not only with your neighbors, but with your association and management company as well.

In Your Neighborhood...
What's Happening

Townhome Roofing Update

Dear Willow Crest Townhome Owner,
We have received an insurance settlement relating to the damage done by the various hail storms to our roofs.  Starting in about 14 days we will begin an eight to ten-week process of replacing all the roofs on the townhomes and the pool building, weather permitting.  The good news is that the insurance settlement proceeds should be sufficient to do the job.  Your HOA board, some volunteer neighbors and CMA have worked hard in moving this big project along and your patience, cooperation and understanding is appreciated.  The contractor is Paragon Roofing and they are experienced with big multi-family project re-roofing jobs.  The work will occur in phases and we will provide a phasing schedule within a week to ten days.

Important things to know about this big project:

  1. In addition to re-roofing all the townhomes the project will include adding soffit vents to about 1/3 of the garages scattered throughout the property.  These vents were overlooked by the builder but are necessary to maintain the long warranty of the new roofing shingles and are required by building codes.
  2. The project includes all new gutters and downspouts throughout the entire townhome community.  For the largest townhomes bigger gutters will be installed around the patio areas to alleviate the overflow problems that can occur during heavy rains.
  3. We know that there are areas of some roofs that don’t lay flat or are rippled.  Our contract includes addressing these areas.
  4. The contractor will have a full-time project manager on-site.  In addition three or four volunteer homeowners will help with communication and review between the contractor, homeowners and CMA.

Access into your townhomes:

  1. The contractor will need access into your two attic spaces (top floor and garage) to verify that your existing soffit vents are not blocked with insulation AND to see where your AC refrigerant lines are located on the rafters so they don’t get punctured by roofing nails.  Your cooperation is appreciated.  They will knock on your front door or leave reminders a few days in advance.
  2. The contractor also needs to inspect the venting in your attic from your furnace and hot water heater which penetrates the roof.  This is where carbon monoxide is vented and they want to make sure the pipe is not leaking.

Nails, satellite dishes, garage access in alleys, garbage pick-up, equipment in alleys:

  1. This is a big job with hundreds of thousands of nails going up and coming down on this project.  The contractor will do daily magnet sweeps but it’s inevitable that a few of us will experience a flat tire.  The contractor has agreed to reimburse you for the tire plug.  Take a picture of the nail with your phone and provide the receipt to the project manager.
  2. Satellite dishes which are installed on roofs will be removed.  Once your roof is completed a sub-contractor will re-install your dish.  In most instances, the sub-contractor will not need access into your home.  It’s possible your dish will be re-installed the same day or may take a couple of days.
  3. There will be lots of activity in the alleys with dumpster trucks and loaders.  During the day you might need to park on the street since garage and alley access could be limited.  It’s possible garbage trucks won’t be able to make a pick-up.  The contractor has agreed to be mindful to this issue and alternative plans for garbage pickup might be required.

Your patience, cooperation and understanding is appreciated.  Please look for another email in the next week to ten days with more information.  For any questions or concerns, please send an email to

Your Board of Directors

Important Information Regarding the Willow Crest HOA Pool

Dear Willow Crest Residents,

It has been brought to the attention of the Board of Directors that several residents have been unknowingly causing a safety concern at our community pool.  Anyone accessing the pool area should have an access card to do so.  Not only is it required to fill out a liability waiver to get these cards (which protects your HOA financially), but it also assures that anyone enjoying the pool are residents of Willow Crest.  No one should ever allow someone to “tailgate” into the pool area, or open the gates for someone that does not have a card. 
What if I see someone hop the fence or tailgate in?
Just as you would in your own backyard, do not allow strangers into the community pool.  It can be extremely dangerous as the intent of someone outside the community is unknown.  This is private property that is paid for by all the owners and not open to the public.  While you may be hesitant to approach someone, especially if they have children with them, you can always gently remind them that the City of Plano provides several excellent pool facilities including water slides at the Tom Muehlenbeck or Jack Carter pools for nominal fees.  We encourage you to not make a big show if you see someone come into the pool area in this manner, as drawing attention to the situation may make them defensive.  Simply ask them to speak to you for a moment quietly off to one side.  If they do not leave when asked to kindly, the police may be called. 
What if someone lives there but doesn’t have a card?
Each property is required to turn in a liability waiver before they get their access card.  This liability waiver protects the Association and all the owners in it from a financial point of view.  All owners should have a vested in interest in making sure each person at the pool area is covered by one of these waivers.  Tenants must get their access cards from their property owners, who are required to take responsibility for all the actions of their tenants.  Additionally, when the access card is scanned at the gate, the HOA has a record of who entered and at what time.  This is important information should any sort of incident occur.

Please log in and be sure to visit the Pool Information page to review the rules and regulations.  If you have any questions or concerns, please do not hesitate to contact Customer Care at 972-943-2828.   Please program that number in your phone as that will also reach the after-hours emergency number for CMA.


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