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Protecting Your HOA During the Pandemic

CMA has implemented recommendations from the CDC and the World Health Organization (WHO) across our communities. As well, our Covid Task Force regularly reviews various updated governmental orders that aim to limit the spread of Covid-19. As we’re all learning painfully, a pandemic isn’t quickly contained. Your association will likely
cope with the effects of this outbreak for many months to come.

As a management partner, our company continues to work with communities to customize solutions to mitigate the risk of Covid-19 community spread.  These solutions enable HOAs to conduct meetings, decide if they can safely open access to amenities, and implement procedures for services such as disinfecting and deep cleaning, making pool reservations, budget for ongoing mitigation expenses and other special needs.

To read full details about CMA’s recommendations and procedures for conducting association business, please click here to read the full article.

 CMA Offices Adapt to the Pandemic

  • We have limited drop-in visits from clients to our on-site and regional offices.

  • Please use our internet and phone options to communicate with CMA rather than coming into a CMA or Association office. 

  • Please call the Association office, or the Customer Care line 972-943-2828 from 8:30 AM to 5:00 PM M-F.  Our online services are available 24-7 when you register and log-in @ www.cmamanagement.com. 

  • When this is not convenient, please contact the on-site or regional HOA office to arrange an appointment prior to coming in so that we can pre-screen or use the dropbox located at any of our regional offices for payments.

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CMA and Craig Ranch POA Forge Partnership

Plano, TX −   CMA has announced a new contract to manage the Property Owners Association of Craig Ranch Community Association.  The award-winning master planned community in McKinney, Texas, is a commercial and residential mixed-use development community of more than 4200 homes complemented by retail, health care and senior living. Craig Ranch is noted for its health-focused lifestyle, including hiking and biking trails and tennis courts, family friendly amenities, such as parks and swimming pools and a sustainable climate for vibrant business growth. 

“We feel CMA has the experience and expertise to help make our vision of Craig Ranch 2.0 a reality,” said Stephanie Miller, Board President of Craig Ranch POA. “CMA’s culture and people embody the change that was necessary to move this community forward.” 

Already an established brand in McKinney, CMA manages over 35 communities in the area, including Stonebridge Ranch Community Association, which the company has managed for more than 30 years.  Long a choice of discriminating homeowners seeking to protect their property values, CMA has earned a reputation for excellent service and reliability. An industry leader in association management, RTI, Community Management Associates Inc., “CMA” is headquartered in Plano, Texas. The company has three regional offices and numerous on-site locations providing contract management services for more than 250 residential, mixed-use, townhome and commercial communities.

“We’re excited to have been chosen by the Craig Ranch board for this partnership,” said Judi Phares, President and CEO of CMA. “We’re confident that CMA delivers the whole package-- the best people and the finest management practices in our industry, to serve this exceptional community.”


About CMA

CMA was founded in 1983 and today serves more than 97,000 individual units. Please click on the arrow below to view a short video about CMA. View this video by visiting:


CMA Values Feedback from Our Clients

CMA annually surveys clients to solicit feedback about how we’re doing on key metrics and what we can do better!   Nearly 50% of our client associations gave us feedback on our 2019 Client Satisfaction Survey. 
“We appreciate that nearly a quarter of our board members took the time to respond and make comments,” said Judi Phares, President and CEO. “We value your candid feedback on our performance and professional oversight of your community. We rely on your input to improve our service and provide a positive customer experience.”

Congratulations to Bryan Nelson, a board member of Villas of Sunset Pointe HOA, for responding to the survey.  He’s the winner of our drawing. CMA is donating $100 to One Simple Wish on behalf of the community.

Why We Survey Our Board Members

An annual formal online survey enables us to analyze and respond to your feedback in a methodical way.  While we talk with board members and owners on a daily basis, we use the survey results to identify trends, compare year-over-year data and zero in on your key concerns. That's why we talk with our clients and listen to their feedback. We want to understand your needs and to serve you better.

Simply the Best! More Reasons to Choose CMA.
37 Years of Community. Well Served.
Celebrating 37 years of LEADERSHIP setting benchmarks and professional standards in the community association management industry. Find out more
CMA Service:
EXCELLENT SERVICE and attention to detail in consulting, financial and operations management, education, and customized services. Find out more

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